Survey, more meaningful results

Earlier today we posted some preliminary results of our survey (click here).  I've now had a chance to look at the main textual results and - while viewing them - I spotted the overlap to responses to the questions 'What is bad about TRIP?' and 'What features would make you use TRIP more?'.

The response has been great and has been really useful in helping to focus our minds.  Below is a brief overview of the main results.  I've given a global result plus broken down into 3 categories based on profession (apologies for lumping in 'Other health professionals'):

Doctors (top 3 improvements)

• Access to full-text articles
• Improve the advanced search
• Smart phone app

Information specialists

• Improve the advanced search
• Clarity of the results (how the results are arrived at)
• Poor, unrelated articles appearing in the results

Other health professionals

• Refine search - make it easier
• Improve the monthly email
• Improve the Boolean search

Global results for all respondants (top 7)

• Refine search - make it easier
• Improve the advanced search
• Access to full-text articles
• Poor, unrelated articles appearing in the results
• Improve the monthly email
• Improve the Boolean search
• Clarity of the results (how the results are arrived at)

Overall, lots of good ideas.  The one worry for us is the frequent reporting of 'wrong' articles appearing in the search results.  Something for us to deal with well before the next upgrade.

As ever, one big thing that was apparent from the users - the love for TRIP :-)