When we relaunched TRIP last November it was with the help of Minervation, an Oxford-based company who specialises in ‘evidence based’ websites, knowledge management, information support and usability testing. They carried out some usability testing of our test site.
I blogged about how painful a process it was, but ultimately worthwhile.
They’ve just released a case-study of their work with the charity CancerHelp. Well worth a read!